Interesting report. Or do I mean rant?
I am the first to spend any time at an airport watching aircraft, but you do have to bear in mind that airports are not aviation theme parks. They are not designed for spotting or staying at they are designed for passing through.
My experience of NCL last week was very different. I landed from LGW 15 minutes ahead of schedule. By the time I arrived at baggage reclaim my bag was already on the belt. There was no queue at the car hire desk and I was getting into my car at my scheduled arrival time.
On my way back I dropped the car keys off, checked in and went through departures in the space of 5 minutes without any queueing at all. I had a bite to eat at a ‘healthy eating cafe’ then made my way to the gate, down the jetty and onto the aircraft. We puched back 5 minutes early.
EVERY staff member (airline, airport, security and cafe) I came into contact with was friendly, polite and efficient.
I suspect you have fallen into the classic trap Comet. You got off to a bad start, not finding what you wanted in terms of eating places. And from then on you were determined that everything was awful. Newcastle and the surrounding area are full of incredible eating places, if only you had bothered to find out.
One last thing. BA have priority on the one and only jetty used by scheduled flights because they actually paid the airport for it to be built. That’s not unreasonable is it?
1L.
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