PS: IFE screen being knackered is the only reasonable complaint I think this guy had!

As amusing as the letter is, I totally agree with you OneLeft; he clearly made no effort to ask the cabin crew for an alternative choice?!

People complain for the sake of complaining, not matter how small or irrelevant the issue is!

For example…

One woman who frequently flew on Southwest, was constantly disappointed with every aspect of the company’s operation. In fact, she became known as the “Pen Pal” because after every flight she wrote in with a complaint.

She didn’t like the fact that the company didn’t assign seats; she didn’t like the absence of a first-class section; she didn’t like not having a meal in flight; she didn’t like Southwest’s boarding procedure; she didn’t like the flight attendants’ sporty uniforms and the casual atmosphere.

Her last letter, reciting a litany of complaints, momentarily stumped Southwest’s customer relations people. They bumped it up to Herb’s [Kelleher, CEO of Southwest] desk, with a note: “This one’s yours.”

In sixty seconds, Kelleher wrote back and said, “Dear Mrs. Crabapple, We will miss you. Love, Herb.”

Taken from: http://positivesharing.com/2006/07/why-the-customer-is-always-right-results-in-bad-customer-service/

I wonder if Ryanair ever reply to letters of complaint from passengers…they probably do, but only after charging you for the cost of the paper the letter is written on and the envelope + postage stamp used to send their response to you!:D:diablo:

Well, i’ve only needed to do it twice in the past, both without problems.

I’m not saying stop doing it because at the end of the day its your choice to do it, but please do not put a post up here in the future saying how annoyed you are because an airline has banned you from travelling with them for not following their ticketing regulations and general conditions of carriage, as I do not want to be the one to deliver the ‘I told you so…’ speech!;)

Perhaps if they want people to avoid this, they should change their daft pricing policies.

I agree, but not so that people can get cheaper fares…I would like them and other airlines to change their daft pricing policies simply because it will make my job a heck of a lot easier and quicker!:D:rolleyes:

I don’t see how they benefit from a customer taking a 2 night stay somewhere? Or is it done purely so that they can charge extra for the luxury of coming home sooner? It’s a bit of a joke really.

Whilst your right in a sense that it does not benefit the airline itself directly by making the customer stay over for 2 nights, but ultimatley the airline has to attract customers to fly with them, and to do this they have to offer low fares, of which some of these low fares will carry certain conditions attached with them. Also, if the airline has an agreement with a specific hotel chain, they may well offer it as a flights+hotel package for a cheaper price than what it would be if you booked the flights and hotel seperatley.

I used to watch Airwolf when it was shown on ITV (or London Weekend Television, LWT, as it was known back then!), but then it got moved to Bravo, so couldnt watch it anymore!

However, I am now the proud owner of three seasons worth of Airwolf on DVD, so now I can watch it whenever I want!:D

For all those fans, here is a great set of videos on YouTube of footage from Airwolf, put to the ‘Hooked On Classics’ music…great stuff!:D

Part 1 – http://uk.youtube.com/watch?v=HnFs125tooI
Part 2 – http://uk.youtube.com/watch?v=Bde-JAJUqFY&feature=related
Part 3 – http://uk.youtube.com/watch?v=QxUPvU8xp4Q&feature=related
Part 4 – http://uk.youtube.com/watch?v=NLHfMKFFfo8&feature=related

Also, I am really sad, if I have the Airwolf theme tune on my iPod?

But, what I meant here, is I’ve never seen a Jetbridge exit a terminal building from the ground floor before.
That they can move up or down I was very much aware of.

They are quite a common sight Bmused55…

London Gatwick has a few at the South Terminal on the pier that normally handles the majority of domestic flights; simply because I can remember when boarding Jet2.com flights to NCL, if they ever used the airbridge (only very rarely, being an LCC!), the pax used to have walk up a flight of stairs to get onto the airbridge!:)

I only heard of her a few weeks ago after Qantas named an A380 in her honour. At least she got to see that, good on her!

Must be honest and agree with Ren Frew on this one…I’ve never heard of her!:(:o

Now then, I could go on about the Scottish aviation pioneers, but I doubt it would raise much of a response either… 😉

Would John & Hugh Boyle (chaps who started Zoom Airlines!) count at all; they were Scottish if my memory serves me correctly, but they are still alive and kicking, or are we just talking about people that are no longer with us when we talk about ‘pioneers’…?

I’m sure there’s people here who think ‘Aviatrix’ is a little cartoon Gaul who goes around drinking magic potion and beating up unsuspecting Romans…;):D

You mean to say all this time I was lead to believe this was the case and in turns out its all lies…damn you Ren Frew(:mad:, in a joking sense!).:rolleyes::D:diablo:

Yeah i know, there were actually 4 A380’s at sydney that day VH-OQA/B/C and Singapore’s SKB were all in town.

What were they doing ‘in town’…having a beer, catching up on the latest aircraft relationship gossip and a bit of window shopping?:D:diablo: (sorry, that’s my poor attempt at humor if you hadn’t quite guessed?:o).

Great pics by the way. Love the one of the two QF A380’s; agreed its a shame about the light-pole, but still a great sight.

My favourite one though is of the head-on shot of VH-OQC.

Thanks for sharing.:)