Roger…Sorry to read of your sadly not untypical scenario as a “customer of Ryanair. I worked along side them at Stansted for many years and you are not alone. Customer service seems by and large an unknown concept to Ryanair, and from what I saw in my work, their “customers” are usually regarded as an irritant, especially when things go wrong and the poor “customers” require answers or, God forbid, any kind of restitution which would be routine practice on a full service carrier. On many occasions I had to withdraw our gate staff from shared gates with them because when things went wrong and their staff were “not available” the “customers” would set on anyones staff irrespective of the uniform worn. Sadly in this industry nowadays service is almost an irrelevence compared to the idol of the “cheap fare”. I really hope you get sorted out, it would be good to know how you get on mate….all the best.
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