Best: JAT 🙂 (Pre Yugoslav break up)
Is that based on their fleet at the time? 😉
Personally, there is no “best” or “worst” airline. I’ve flown cattle-class in a BA B744, and ok, the pitch was terrible, the aircraft had an Air Con leak and it was generally grubby, but having spoken to the crew it hadn’t had any down time in 6 long-haul sectors because of aircraft shortages, so it’s understandable. (The B763 MAN-JFK was much better!)
Equally, my last flight was on an ex-BA/BEE Embraer 145, now operated by BMI; the staff were very short tempered, and without the intervention of some of the pax there was probably going to be a bust-up with one of them and an unrly passenger. This flight had been delayed by 3 hours due to fog and I’m quite sure all the crew wanted to do was get home from their final sector.
Ryanair, MAN-DUB-MAN; an absolutely fantastic flight, no problems whatsoever, on time, clean and tidy and crew with a sense of humour!
I’ve flown on Airtours DC-10’s and been stuck in an airport for 30 hours+, staring at our broken aircraft and another one parked across from us, with pax demanding they are put on that one. Personally I’d let them be put on it, then shut the doors again and leave them there because that aircraft isn’t going anywhere! Aircraft aren’t just “parked up in case of a problem” – If it’s not in use, it’s broke, or almost broke, or ready to go somewhere else in a few hours.
I could go on, comparing customer service (Never had a problem yet, always useful to smile and be polite, it makes a change, I assure you!), aircraft and aircrew, facilities, routes, fares, other charges, etc. etc. but frankly it’s not worth it. All airlines strive to offer the best service they can, all companies do, and if there’s a problem, they’ll be doing everything they can to deal with it, it’s just not always visible to the customer…
Endeth rant about pointless thread.
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